Making a Booking with Superjuke

When you are ready to make a booking, you will find that we do ask a lot of questions. This is because we are very thorough and after 30 years of experience and with around 4000 bookings nationally per year, we know how important it is to have all the bases covered well prior to the function. Wih this level of preparation to ensure that everything comes together perfectly on the day.

So when you are ready to make a booking online, please have all of the following information available. We would then be able to accept the booking, and issue the approved booking email, straight away, otherwise we will require you to email or call our office with the required missing information.

The following is taken from the help notes when making a booking online-

Your Email Address - Bookings are made online. We cannot accept a booking without a valid email address. No posting of any paperwork or correspondence occurs.

Your First Name – You are the customer, so we require your first name

Your Surname – Your surname

You cannot make a booking on behalf of someone else. The booking is to be made by you, the person with whom we will be having the main contact for all aspects of the booking. If the booking should be in someone else's name, then that person must make the booking.To make a booking, you must be 18 years or over. 

Company – For corporate functions please insert the company, business, club or organisation name

We require 3 personal information contact phone numbers (this is in addition to the venue phone numbers that will be requred in Step 4). We need 2 phone numbers for you, e.g. choose from your Mobile, Home or Work numbers, and we also require a number from someone else also connected with the function, just as a backup.

Phone 1 - Your Mobile, Home or Work Number.

Example - you would type "0499 888 777 (Your Name)"

Phone 2 - Your Mobile, Home or Work Number - Another number for you e.g. if you have included your mobile number above then you would choose from a home or work number as the second contact number for you.

Example - you can insert “8765 4321 (Your Name) home" or maybe “8888 1234 (Your Name) work” etc. There is enough room to include both a home and work number if you wish. If you only have one contact number, don't worry, you can include the number of a close relative or a friend's number in this field and also their name, but we will still require a third number as per below.

Phone 3 - Other Person - Mobile, Home or Work - A backup phone number, preferably a mobile for someone else also connected with your function e.g. friend, relative or work colleague.

Please insert their name in this field as well. This backup number is generally only used if we are having difficulty contacting you. Example - you would type "0488 888 888 Doris my mum" or you would type "0477 777 777 Barry Smith work colleague" or "0466 666 666 John Wilson club secretary" etc.

Your (Customer) Address – Physical address, not postal address - Private or corporate - This is your address and not the address of the venue. Your home address for private functions or the company, business etc. address in the case of corporate functions. This address is for security purposes and not generally used for posting any booking forms or information. Our primary form of correspondence is by email.

Your (Customer) Suburb – Physical Address Suburb

State – Physical Address State - Select from the drop down box list

Post Code - Physical Address, Post Code

Occasion - e.g. Wedding, 21st, 50th, Social Club, Xmas Party, Karaoke Party, etc. - select from the drop down box list

Venue Type - Home, Hotel, Club, restaurant, Buisness Address etc. - select from the drop down box list

Venue Name - "Private Address" will automatically appear in this field if the Venue Type is a home. If the Venue Type above is not a home, then please insert venue name e.g. "Smith Hotel", or "Smithtown Bowling Club", or "Smithy’s Restaurant" etc.

Venue Street Address - Exact street number and name of road. Please be accurate with this address, in particular the spelling of the name of the road etc. as most of the delivery personnel use a GPS to locate the venue. You could also type "Corner of Smith and Jones St" etc.

Venue Suburb – This field is automatically completed according to the information that you have already supplied in Booking Step 2, and cannot be altered on this page. This is because you can only select a suburb that is available from the suburb drop down box list, confirming that the suburb is therefore within our delivery area. If you need to change the venue suburb because you selected the wrong suburb, then click on your browser back button until you return to the Booking Step 2 page, and select the correct suburb from the drop down box list. If your venue suburb is not on the list and yet you know that it is within our delivery area as per the delivery boundary on the delivery area map on our website, then please ring our office business hours.

Venue Additional Details – Please include as much detail as possible so that our delivery personnel can easily locate both the venue and function area within the venue. Example: for a home (private address) you could insert “3rd house right hand side with red roof, jukebox to be set up in garage area”, or “Enter via driveway on left hand side of house” etc. For a Hotel, Club or Restaurant etc. you could insert “Function to be held in “Smithy’s Room on the second level, loading bay via Jones Lane and lift access, apply at reception on arrival, jukebox to be set up RHS of dance floor” or “Best access to the restaurant is via ​rear car park off Wilson St., karaoke to be set up LHS on stage area” or anything that you think will assist us with the delivery and set up, to help us make your function go as smoothly as possible.

Venue Phone – Venue contact number or numbers. If the venue type is a home (private address) then type in the number for the home. For business address's, Hotels, Restaurants, Clubs etc, you should include the venue number and also the owner's or manager's mobile number as well, just in case. In the case of a Hall we need the contact number of the caretaker, the person from the hall who is in charge of issuing the keys, whether this be an individual in charge of the hall or the local council after hours contact number. It does not matter if you will have the keys on the day of delivery, we still need the caretaker's number in the unlikely event that both you and our delivery person arrive at the venue and there is an issue e.g. The keys do not work, the alarm goes off, or there is some other unauthorised activity at the venue .... the good news is that because we would have the caretaker's contact number on our paperwork, we would then be able to ring the caretaker to attend the venue immediately, so that we could all gain access, on time, as intended.

Venue Contact Person – That’s you, if the venue is at your home or whoever resides at the home, (private address), or whoever lives at the home if it is not your home (there is room to include a mobile number as well). If the venue is other than a private address, then we need the name of the function co-ordinator, the restaurant owner, the hall caretaker, or the hotel or club manager etc.

Venue Access – e.g. Driveway, Street, Loading Bay, Carpark etc. - Select from the drop down box list

Number of Stairs or Steps involved – Select from the drop down box list. This gives the delivery person an indication of what to expect on arrival. For elevated venues, if there is no lift access then we will deliver up one level only e.g. from ground level to first level which usually comprises of one flight of stairs (a flight of stairs is between each level irrespective if they stop and change direction) and is usually no more than 25 steps. If the venue has more than 25 steps and no lift access, you will not be able to complete the online booking form and you will need to ring our office business hours to check and see if we are still able to deliver to your venue.

Guest Arrival Time – The time your guests arrive, the time that your function will commence. Select from the drop down box list.

IMPORTANT: Please do not guess when your venue will be open to accept the delivery. It is a requirement that you check with your venue prior to completing this section to ensure that the access times that you are about to enter, have been accepted by the venue. Your booking will be accepted or rejected based on the flexibility of the access times supplied at the time of booking, so you need to ensure that these access times will not be reduced for the duration of the booking.

Is Day Before Delivery Possible? - This is usually for home (private address) functions but does sometimes apply for venues in particular in the case when there may be restricted access times for delivery on the actual day of the function, you may wish to include the flexibility of the day before option, to increase the likelihood of us accepting the access times, and consequently accepting your booking.

Day Before Delivery Access Time Frame To Venue – This box only appears if you have selected the day before delivery option above. This does not mean that we will definitely deliver the day before, it means that it will be considered as a delivery option. We need the largest window of opportunity possible as far as delivery is concerned, e.g. you could insert "Fri from 10am to 5pm" or you might type "Thu from 10am to 4pm" etc. For private address functions you could insert "Fri anytime OK, I am home all day". Remember of course, that we will contact you a fews days before the function and inform you of the approximate delivery time so that you will know when to expect us. The more flexible your delivery times are , the more likely we will be able to accept your booking.

​Day of Function Delivery Access Time Frame To Venue – Because we have so many delivery and pickups to arrange on any given day, we need the largest window of opportunity possible as far as the delivery is concerned, so that we can co-ordinate all of our deliveries together on the same day.

This is what we call a "From when, to when" time, i.e. it is a Time Frame that we require and not a specific time. In other words, you could insert, "Sat from 10am to 2pm" which shows the earliest access time to the venue and the latest time, giving a large window of opportunity for us to organise the delivery. If you only insert "Sat from 11am to 12noon" for example, that is too small a delivery window. It would mean that we would need to co-ordinate all deliveries from one end of our delivery area to the other, to somehow arrive at your venue within such a limited time frame. In the majority of cases we know that this is simply not possible and your booking would therefore not be accepted. However, we will be able to narrow down a delivery time within the deliver window of opportunity and inform you of that time a few days before the function, so that you will know approximately what time to expect us on the day of delivery.

So, to begin with, we need you to be as flexible as possible. For example, you could insert “Sat from 10am to 2pm" etc. or "Sat from 8am to 12noon and then 1.30pm onward”. For private address (home) functions you could insert "Sat anytime is OK I am home all day".

Remember of course, that we will contact you a fews days before the function and inform you of the approximate delivery time so that you will know when to expect us. If you do not provide a large enough window of opportunity then your booking may be rejected, if the access times are too restrictive or outside of our usual delivery times. If, for example, your function starts at 6pm and there is no access to deliver to the venue until 5pm, then it is most likely that your booking will not be accepted, because the access times are both, too late in the day and too narrow.

Delivery Additional Information - You can add any information that will assist us with the delivery either now, or later when you go to choose or change you music selections. Example, you might insert "Please see John, the bar manager on arrival and he will open the room for you"

Pickup date – This field will be automatically completed as the next day following the function. If there is no access to the venue on the day following the function then you will need to ring our office business hours to see if we will still be able to accept the booking (an additional charge may apply).

Day of Pickup – This field will be automatically completed according to the above

Pickup Access Time Frame From Venue – Again, because we have so many deliveries and pickups to arrange on any given day we need the largest window of opportunity possible as far as pickup is concerned so that we can co-ordinate all of our pickups (and further deliveries) together on the same day. We will be able to narrow down a pickup time and inform you of that time a few days before the function, but to begin with we need you to be as flexible as possible. If you do not provide a large enough window of opportunity for the pickup access time frame to the venue, then your booking may be rejected if the access times are too restrictive or outside of our usual pickup times.

If for example you insert "must be picked up Sun B4 8am" or "Sun from 9am to 10am" then this is too narrow a pickup window and therefore it is most likely that your booking will not be accepted. An example of flexible times would be “Sun from 10am to 2pm" or perhaps "Sun from 8am to 12noon and then 1pm onward”. As with the delivery times, the more flexible you are with the pickup times, the more likely we will be able to accept the booking. For private address functions you could insert "Sun anytime by arrangement". Remember of course that we will contact you a fews days before the function and inform you of an approximate pickup time so that you will know when to expect us.

Pickup Additional Information - You can add any information that will assist us with the pickup either now, or later when you go to choose or change your jukebox music selections. Example, you might insert "On pickup, if the venue front door is not open, go to the rear door and press the red buzzer for access".

When A Booking Is Made

Superjuke has an absolutely superb electronic booking system. We will keep you informed every step of the way. When a booking is made we email to you the booking details that have been recorded. Please check that the details are correct.

On a link in the booking email you can make your payment by EFT, VISA, MasterCard or American Express.  Payment of the total is required at least 21 days prior to the date of funcion. 

You can also choose your music online up to 7 days prior to the date of function by clicking on the relevant link in the booking email. 

The delivery person in charge of your delivery will ring you around 2 days before the date of the function to inform you of the delivery and pick up times.

Although we do require a lot of information at the time of booking, you will have peace of mind knowing that you are dealing with a highly organised professional company.

Whether you make a quote, a booking, a payment or choose or change your music, you will receive a prompt response from Superjuke by email showing you the status of the booking .... now that's peace of mind.

Should you wish to make a booking we can be contacted during office hours.Please note: bookings cannot be made by email.

Conditions Of Hire

The client, the customer listed under "Name" must be you. You can not make a booking on behalf of someone else. You must be 18 years or over. You are fully responsible for any loss, theft, burglary, or damages to the hire equipment listed under "Equipment" during the period of hire and/or until the hire equipment is picked up, by an employee or sub-contractor of SUPERJUKE JUKEBOX & KARAOKE PARTY HIRE, (hereinafter called the COMPANY) or the courier nominated by the COMPANY and/or secured on the premises of the COMPANY. The COMPANY retains full right of justification and of costing of any costs in relation to repairs, recovery, and/or replacement of the hire equipment and any resultant loss of income to the COMPANY. In the event that an employee or sub-contractor of the COMPANY does not have access to pick up the hire equipment at the pre-arranged date and time or times listed under “Pick Up Date" and “Pick Up Access Time Frame To Venue" you will be charged a fee equal to twice the hire fee per day for each day late until the hire equipment is picked up in accordance with the conditions above. In the case where permission has been granted to you or a person nominated by you, to return or remove the hire equipment from the venue, then the hire equipment is to be transported in a fully enclosed vehicle at all times. Under no circumstances is any equipment other than that owned and/or approved by the COMPANY to be added, connected to or used in conjunction with the hire equipment. You must ensure that no modification, changes, additions to, or attempts to repair or alter the hire equipment be made by anyone other than an employee or sub-contractor of the COMPANY. The hire equipment is serviced and maintained to our highest possible standard, however the COMPANY accepts no responsibility or liability for any losses that may be incurred due to malfunction of the hire equipment. You acknowledge that unless otherwise specified all the hire equipment is the sole property of the COMPANY or of its sub-contractors. In the event that you cancel a hire booking twenty-one (21) days or more prior to the "Date of function", then you will be required to notify the COMPANY by telephone and also in writing, twenty-one (21) days or more prior to the "Date of function" and a $50.00 cancellation fee will apply. In the event that you cancel a hire booking less than twenty-one (21) days of the "Date of function" then the COMPANY reserves the right to claim the total hire fee, should an alternative booking for the equipment on the date, for the same or greater total fee, not be arranged. Should you not wish to proceed with the hire booking please phone the COMPANY office business hours. In the event that you cancel a hire booking less than twenty-one (21) days of the "Date of function" and we arrange an alternative booking for the equipment on the date, for the same or greater total fee, a $50.00 cancellation fee will apply. The booking status will remain “Unconfirmed” until full payment of the amount being listed under "Total" has been made and verified. A booking is "Confirmed" only after we receive payment verification and our acceptance of your details including, but not limited to, Date, Suburb or Access Time Frames to the venue. After a booking has been "Confirmed", changes to the booking details can not be guaranteed, and may not be accepted. Should you require to make changes to the booking details please ring our office business hours. If we do not accept your changes to the booking details including, but not limited to, Date, Suburb or Access Time Frames, and you do not wish to proceed with the booking based on the booking details accepted by the COMPANY at the time of payment verification, then the COMPANY reserves the right to claim the total hire fee. By accepting these Conditions of Hire, you confirm that you have contacted the venue and that the venue has accepted the Access Times Frames as they appear on the booking. We can make an online payment by VISA, MasterCard, AMEX and by EFT. Should you require to pay by a different method e.g. cheque or money order, please ring our office business hours. An administration fee of $ 10.00 will apply to non online payments. You acknowledge acceptance of the "Conditions Of Hire" by clicking on the "YES" tab below and then clicking on the "CONTINUE" button and by payment of the "Total".

Superjuke copyright 2012