When you are ready to make a booking, you will find that we do ask a lot of questions. This is because we are very thorough and after 30 years of experience and with around 5000 bookings nationally per year, we know how important it is to have all the bases covered well prior to the function. With this level of preparation everything comes together perfectly on the day.

So when you ring to make a booking, please have all of the following information available. We would then be able to accept the booking, and issue the paperwork straight away, otherwise we will require you to ring back with the required missing information before we are able to issue the paperwork and complete the booking.

We require;-

(1) The Booking DATE (the date for the function)

(2) Your NAME (client - the person who is making the booking) 

You cannot make a booking on behalf of someone else. The client is the person with whom we will be having the main contact for all aspects of the booking. If the booking should be in someone else's name we will need to speak directly with them. The client must be 18 years or over. 

(3) Your EMAIL ADDRESS and POSTAL ADDRESS 

So we can forward to you the booking confirmation/hire forms, and receipts etc.. All written correspondence nowadays is by email including booking forms and receipts with the posting of paperwork only when a client does not have an email address.

(4) We require a minimum of 3 TELEPHONE NUMBERS

This is to ensure that we are able to contact you (the client) and a backup person as well. In addition to these 3 "client contact" numbers we also need the telephone numbers for the venue and or caretaker.

We require 2 numbers for you as the client and another number for someone else also connected with the function, just as a backup.

Example: For you, the 2 numbers could be -

Phone 1 (Your Mobile, Home or Work) e.g. 1234 5678 home

and

Phone 2 (Your Mobile, Home or Work) e.g. 8765 4321 work

Example: another number- someone else also connected with the function

Phone 3 (Other Person - Mobile, Home or Work)

e.g. 0412 345 678 John Smith

This 3rd number could be a freind, relative or perhaps a work collegue

If the function is to be a surprise please have alternative "safe" numbers available. It is especially useful to have a number with a messaging service in the event that we are not able to contact you, in particular a few days before your function when we wish to inform you of delivery and pick up times.

(5) WHAT DO YOU WISH TO BOOK?

Touch Screen Jukebox, or  Touch Screen  Jukebox + Karaoke.

(6) NAME OF THE VENUE (If other than a private address)

e.g. "Smithfield  Town Hall", or "Smithfield Hotel" or "Smith's Restaurant",  "Smithy's Room", etc..

(7) VENUE PHONE NUMBER

If the venue is at a private address we will need that home phone number. If at a Hotel, restaurant, Club or Hall etc. we will need the phone number for the venue and in some cases particularly with clubs, restaurants and halls, we will require the number of the caretaker (the person who is in charge of issuing the keys). We require this number even though you the client may have a set of keys on the day. This will ensure that in the unlikely event that access is restricted to the hall for example, we will have the caretaker's number on our paperwork so that they can be contacted promptly and come to the rescue.  

(8) VENUE ADDRESS

Exact street and suburb address. e.g. 123 Smith St Smithfield (Map or diagram may be required for difficult to find locations).

(9) Helpful ACCESS INFORMATION

Example: 2 kms from intersection, 3rd House on left with red roof.

 Or           Car park access stairs to 1st level.

 Or           Wilson function Room 3rd floor lift access, inquire at reception.

 Or           Ramp access to club use rear entry door

 Or           Steep driveway access then 3 steps to decking area

In fact anything that you think may assist us or save time with the delivery.

Note: In the case of stairs we wil deliver up one level only; that is ground floor to first level, 25 steps maximum. For greater than up one level, or 25 steps, lift access is required.

Because Superjuke handles so many bookings, our weekends in particular, need to be carefully planned in order to have time to perform all the deliveries and pickups required. You will need to ensure that we will have access during our allocated delivery times. In the majority of cases we require a minimum of a 3 hour delivery window, within our allocated delivery times. For Saturday functions for example deliveries are usually Sat between  8am-2pm and pick-up times are usually Sun between 9am-2pm. Times are extended during peak seasons. We need to know if there are any restrictions e.g. Club not open until 10am Saturday or system must be removed before 9am Sunday due to a church group, or delivery anytime Friday OK but prefer before 12 noon etc. We may not be able to proceed with your function  if the venue access for delivery and/or pick up is outside of our usual delivery and pick up times and/or are too restrictive; A booking remains UNCONFIRMED until payment of the total is verified and our acceptance of your details including access times to the venue.

Some examples of restrictive access times are:

Function commences 5pm access to function room not available until 4pm OR Delivery only between 9am and 10am Sat OR Pick up must be before 9am Sun.

In such cases it makes it difficult for us to arrange all of our other deliveries and pickups on the same day, all over the city and suburbs, in an efficient order.

We decide on a booking by booking basis, at the time of making a phone booking, or on checking the details as a result of an online booking, whether or not we can accept the booking based on the flexibility of the access times to deliver and pick up the equipment. The larger the window of opportunity regarding delivery and pick up times the greater the chance of the booking being accepted. During peak season it is essential to have the largest window of opportunity possible for both delivery and pick up.   

Check with the venue regarding access prior to ringing to make a booking. If the hire equipment is to remain at the venue overnight you will need to ensure that it will be secure. Check with the owners/operators/caretaker. 

In many cases when the function is to be held at a private residence we are able to deliver the day before depending on location and availability of the machines.

Our delivery personnel will ring you a few days before the function to inform you of the delivery time. They will not be ringing you to arrange a delivery time, the delivery and pick up times will already be determined  based on the information that you give us at the time of booking, so please ensure that access times etc., have been verified with the venue, prior to making a booking.